Prioritising quality control
Taksi Helsinki actively invests in the quality control and development of the customer experience. The aim is to ensure a high level of reliable service – now and in the future.
Through quality control, we ensure that Taksi Helsinki’s cars and drivers fulfil the requirements of our brand and comply with legislation and regulations. The customer experience during the taxi journey must also be fulfilled to a high level.
Taxi inspectors monitor service quality daily.
Taxi inspector tasks
Taxi inspectors ensure that Taksi Helsinki’s taxi service operates to a high quality, safely, and in accordance with traffic laws.
Their tasks include:
- Monitoring and directing taxi traffic during large events or changes in weather, for example.
- Communicating with authorities and various partners in collaboration.
- Setting up and managing temporary taxi ranks in connection with large public events.
Taxi inspectors support drivers and ensure that customer service remains at a high level in all circumstances.kissa tilanteissa.
