Accessible taxi service
Taksi Helsinki offers accessible taxis for customers who have mobility aids or require special assistance. You can book an accessible taxi either:
- directly (the first available taxi)
- in advance (a pre-booked taxi)
Please note that when booking directly, we cannot always guarantee that a taxi will be immediately available.
How to book an accessible taxi
We recommend pre-booking in good time.
You can book an accessible taxi:
- By calling our service centre on 0600 418 777 (€0.93 per call + local network/mobile network charges)
Please don’t hesitate to call our customer service line if you have any questions about accessible transport or special assistance. We’re happy to help.
TWe will need the following information when you book:
- What mobility aids do you use? (e.g. wheelchair, walker)
- Do you need the wheelchair to go in the taxi?
- Will the customer be picked up from indoors and dropped off indoors at the destination?
- Will the customer be accompanied by anyone?
We can also dispatch accessible taxis with a stair climber, where possible.
Additional fees for accessible transportksissa
In certain situations, the following assistance fees may be added to the fare:
- €17.60 – If the customer requires assistance moving and a wheelchair-accessible vehicle is used.
- €35.20 – If assistance is required on stairs, either manually or using a stair climber.
- €35.20 – If a stretcher is required for transporting the customer, and the stretcher is retrieved and installed in the vehicle prior to the journey..